When you submit a case to a data recovery company, they will need to access your device in order to recover the data. This means that they will necessarily see the names of the files they are trying to recover. However, they should not open any files that are not related to the repair. We have been helping people with data recovery since 2003 and have seen almost every type of customer and data loss situation imaginable.
If data that you expected to be recovered is missing, the recovery company can re-analyze it and investigate if it can be recovered. Data storage devices, especially hard disk drives, are extremely sensitive and even in the best clean laboratory and under the supervision of the best specialists in hard drive repair, their conditions can worsen if they are worked on too much. If you are in an emergency situation and need the data back as soon as possible, we can send you small amounts of data through a secure FTP file transfer service. This initial status report on the status of the drive can provide information on the steps needed to recover the data.
It is important to note that a data recovery service does not repair the hard drive for future use. However, we always make sure to ask you what data is most important to you and what files, if any, are absolutely necessary to recover. This allows you to check all the recovered data to ensure that the hard drive recovery service has met your expectations. Approved hard drive data recovery efforts are the actions taken when the quoted price is approved after the evaluation has been carried out.
The original disk will not be used again and can generally be disposed of safely and environmentally by the data recovery company at no cost by them. When you submit a case to a data recovery company, you'll fill out a case with information about your device's problem. At any time during the evaluation and approved hard drive data recovery efforts, you can choose to upgrade the recovery to a state of emergency and a recovery engineer will work on your case as promptly as you need. Once we have access to your device, the only thing that will affect the amount of data on your device is the time it will take us to recover everything.